Policies
Privacy Policy:
Revival Hair Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website (the "Site"), book an appointment, or otherwise interact with us.
Information We Collect
- Personal Information: We may collect personal information such as your name, email address, phone number, and billing information when you book an appointment or fill out a form on our Site.
- Usage Data: We may collect information about how you use our Site, including your IP address, browser type, device type, pages visited, and time spent on our Site.
- Cookies: We may use cookies and similar technologies to collect information about your browsing behavior and preferences.
How We Use Your Information
We may use your information for the following purposes:
- To provide and improve our services.
- To communicate with you about your appointments, promotions, and other information.
- To personalize your experience on our Site.
- To protect our rights and property.
- To comply with legal obligations.
How We Share Your Information
We may share your information with third parties in the following circumstances:
- With service providers who perform services on our behalf, such as payment processing and website hosting.
- With our business partners, such as hair product manufacturers.
- To comply with legal obligations, such as responding to a subpoena or court order.
- To protect our rights and property, such as investigating fraud or security breaches.
Your Choices
You have the following choices regarding your information:
- You can opt out of receiving marketing communications from us by following the instructions in the communication or by contacting us directly.
- You can manage your cookie preferences through your browser settings.
Security
We take reasonable measures to protect your information from unauthorized access, use, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Revival Hair Solutions
Cancellation Policy
At Revival Hair Solutions, we understand that things come up and you may need to reschedule or cancel your appointment. However, we kindly ask that you provide us with sufficient notice so that we can accommodate other clients.
- 24-Hour Notice: We require a minimum of 24 hours' notice for any cancellations or rescheduling of appointments. This allows us to offer your appointment time to another client.
- Late Cancellations/No-Shows: Cancellations made less than 24 hours before your scheduled appointment time, or failure to show up for your appointment, will be considered a "late cancellation" or "no-show."
- For late cancellations and no-shows, a fee of up to 100% of the scheduled service price may be charged at the discretion of the stylist/practitioner.
- Repeat Offenders: Clients who repeatedly cancel or reschedule appointments with less than 24 hours' notice may be required to prepay for future services or may be refused future bookings.
- Exceptions: We understand that emergencies happen. Please contact us as soon as possible if you have an emergency that prevents you from giving 24 hours' notice. We will handle these situations on a case-by-case basis and may credit your account the cancellation fees collected at the sole discretion of your stylist/practitioner.
Thank you for your understanding and cooperation. We value your business and look forward to serving you.
Credit Card Chargeback Policy
At Revival Hair Solutions, we strive to provide exceptional services and ensure your satisfaction. However, in the event of a dispute regarding a charge on your credit card, we have established the following chargeback policy:
- Communication: We encourage you to contact us directly to resolve any concerns or issues regarding your charges before initiating a chargeback with your credit card company. Open communication allows us to address your concerns promptly and find a satisfactory solution.
- Chargeback Investigation: If you initiate a chargeback, we will investigate the claim thoroughly and provide evidence to support the validity of the charge. This evidence may include service records, appointment confirmations, signed agreements, and any other relevant documentation.
- Chargeback Fees: Please be aware that chargebacks can incur fees imposed by credit card companies. If a chargeback is determined to be invalid or fraudulent, you may be responsible for these fees.
- Service Refusal: In cases of excessive or fraudulent chargebacks, Revival Hair Solutions reserves the right to refuse future services to the cardholder.
- Dispute Resolution: We are committed to resolving disputes fairly and efficiently. If a chargeback is deemed valid, we will promptly issue a refund or credit to your account.
Remember: Chargebacks should be used as a last resort after exhausting all other communication and resolution options with Revival Hair Solutions. We value your business and want to ensure your complete satisfaction.
HIPAA Policy for Revival Hair Solutions
Introduction
Revival Hair Solutions acknowledges the importance of protecting the privacy and security of Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). This policy outlines our commitment to safeguarding PHI and ensuring compliance with HIPAA regulations.
Scope
This policy applies to all employees, contractors, and business associates of Revival Hair Solutions who have access to PHI.
Definitions
- Protected Health Information (PHI): Any individually identifiable health information that is created, received, maintained, or transmitted by Revival Hair Solutions.
- HIPAA: The Health Insurance Portability and Accountability Act of 1996, a federal law that protects the privacy and security of PHI.
Responsibilities
- All Employees:
- Comply with this HIPAA policy and all related procedures.
- Report any suspected or actual HIPAA violations immediately.
- Participate in HIPAA training as required.
- Privacy Officer:
- Develop and implement HIPAA policies and procedures.
- Oversee HIPAA compliance and investigate any breaches.
- Provide HIPAA training to employees.
HIPAA Privacy and Security Standards
Revival Hair Solutions will implement the following safeguards to protect PHI:
- Administrative Safeguards:
- Develop and maintain written policies and procedures for HIPAA compliance.
- Designate a Privacy Officer responsible for HIPAA compliance.
- Conduct regular risk assessments and implement corrective actions.
- Provide HIPAA training to all employees.
- Physical Safeguards:
- Control physical access to PHI through secure facilities and access controls.
- Implement measures to protect PHI from environmental hazards.
- Securely dispose of PHI in accordance with applicable regulations.
- Technical Safeguards:
- Implement access controls and authentication measures for electronic PHI.
- Encrypt PHI during transmission and storage.
- Maintain audit logs and monitor system activity.
Breach Notification
In the event of a HIPAA breach, Revival Hair Solutions will:
- Notify affected individuals and the Department of Health and Human Services (HHS) as required by law.
- Take steps to mitigate the harm caused by the breach.
- Implement corrective actions to prevent future breaches.
Enforcement
Failure to comply with this HIPAA policy may result in disciplinary action, up to and including termination of employment or contract.
Disclaimer: This policy is intended as a general guideline and may not cover all aspects of HIPAA compliance. It is not a substitute for legal advice. Please consult with a qualified healthcare attorney for specific guidance.
Updates to Our Policies:
We may update these policies from time to time to reflect changes in our operations or data protection laws. We will notify you of any significant changes and obtain your consent if required by law.